Fixing Internet Explorer issues

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If the problem is caused by damaged or incompatible Internet Explorer settings or add-ons, you can usually resolve the problem by resetting Internet Explorer settings.




To use the Reset Internet Explorer Settings feature from Control Panel, follow these steps:

Exit all programs, including Internet Explorer (if it is running).

If you use Windows XP, click Start, and then click Run. Type the following command in the Open box, and then press ENTER:

inetcpl.cpl

If you use Windows Vista, click StartCollapse this image Expand this image. Type the following command in the Start Search box, and then press ENTER:

inetcpl.cpl

The Internet Options dialog box appears.

Click the Advanced tab.

Under Reset Internet Explorer settings, click Reset. Then click Reset again.

When Internet Explorer finishes resetting the settings, click Close in the Reset Internet Explorer Settings dialog box.

Start Internet Explorer again.

If you have an add-in that is causing problems or if some of your Internet Explorer settings are changed without your knowledge and you cannot start Internet Explorer, the Reset Internet Explorer Settings feature lets you recover from those situations quickly and easily. When you have started Internet Explorer, you can isolate the problem add-in or find the incorrect setting and resolve the issue.

The Reset Internet Explorer Settings feature restores the following items to their default settings:


Home pages

Search scopes

Browsing history

Form data

Passwords

Appearance settings

Toolbars

ActiveX controls

Additionally, the Reset Internet Explorer Settings feature disables all add-ins. However, it does not remove the add-ins.

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